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Feb. 17th, 2009 @ 10:08 am for my Gluten free friends
Current Location: ABQ
Current Mood: chipperchipper
A special person in my life is Gluten intolerant, so I've been looking for Delimex Beef Tamales for her (a fave). None. Nada. Zip. And in Albuquerque NM no less. (Ok that's like looking for Frozen Cheesesteak Subsitute in Phily, but go with me here.)

So I left a comment on the Heinz website (they own Delimex now, perhaps the worse website in the world as far as product information goes).

Today I got a response. 10 points out of 10 for Heinz! They sent me everything I asked for, everything I should have asked for and a recipe too. Still the worse website ever, but good job of customer service!

Full text of message is below cut for those interested in GF products:


Dear Tom,

Thank you for your interest in Heinz Products. We certainly understand how difficult it can be to find foods that meet the requirements of a restricted diet.

As you requested, the following is a listing of all of our products that do NOT have gluten containing ingredients. If the product you asked about is not on this list, then it may contain gluten containing ingredients. Also, please note that recipes can change without notice. Therefore, we recommend you always check the ingredient statement on the label.

HEINZ PRODUCTS:
Heinz BBQ Sauces (Original, Chicken & Rib, Garlic, Honey Garlic Only)
Heinz Chili Sauce
Heinz Cocktail Sauce
Heinz Horseradish Sauce
Heinz Ketchup
Heinz Organic Ketchup
Heinz Reduced Sugar Ketchup
Heinz One-Carb Ketchup
Heinz No-Sodium Added Ketchup
Heinz Hot and Spicy Ketchup Kick'rs
Heinz Mustard (All Varieties)
Heinz Pickles (All Varieties)
Heinz Peppers (All Varieties)
Heinz Relish (All Varieties)
Heinz Sloppy Joe Sauce
Heinz Tartar Sauce
Heinz Traditional Steak Sauce
Heinz Vegetarian Beans
Heinz Distilled White Vinegar
Heinz Red Wine Vinegar
Heinz Apple Cider Vinegar
Heinz Apple Cider Flavored Vinegar
Heinz Red Wine Vinegar
Heinz Garlic Wine Vinegar






Jack Daniel's BBQ Sauces (Original #7, Honey Smokehouse, Hickory Brown Sugar, Spicy BBQ Only)
Jack Daniel's EZ Marinader -- Teriyaki Variety
Jack Daniel's EZ Marinader -- Garlic & Herb Variety
Jack Daniel's Steak Sauce (Both Varieties)
Lea & Perrins Worcestershire Sauce
Lea & Perrins Traditional Steak Sauce
TGI Fridays Salsa (All Varieties)

CLASSICO PRODUCTS:
Classico Red Sauces (All Varieties)
Classico Alfredo Sauces (All Varieties)
Classico Pesto Sauces (All Varieties)
Classico Bruschetta (All Varieties)

DELIMEX PRODUCTS:
UPC CODE: PRODUCT NAME:
1769600012 Taquitos, 36 ct. Delimex Chicken
1769600018 Tamales, 12 ct. Delimex Beef
1769600019 Tamales, 12 ct. Delimex Chicken & Cheese
1769600024 Tamales, 6 ct. Delimex Beef
1769600028 Taquitos, 25 ct. Delimex Beef
1769600029 Taquitos, 25 ct. Delimex Chicken
1769600048 Taquitos, 36 ct. Delimex Beef
1769600095 Taquitos, 12 ct. Delimex Beef
1769600096 Taquitos, 12 ct. Delimex Chicken
1769600155 Tamales, 15 ct. Costco Beef
1769600159 Tamales, 20 ct. Delimex Beef, Costco
1769600180 Taquitos, 60 ct. Delimex Beef
1769600186 Taquitos, 60 ct. Sam's Club Beef
1769600214 Taquitos, 25 ct. Delimex 3-Cheese
1769600565 Tamales, 20 ct. Beef, Sam's Club
1769600684 Taquitos, 66 ct. Costco Beef
1769600685 Taquitos, 66 ct. Costco Chicken

ORE-IDA PRODUCTS:
UPC CODE: PRODUCT NAME:
13120XXXXX- ALL VARIETIES of Ore-Ida® Tater Tots®
1312001879 Ore-Ida® ABC Tater Tots®
1312000080 Ore-Ida Golden Patties® (9 ct.)
1312000258 Ore-Ida® Golden Fries® (32 oz.)
1312000278 Ore-Ida® Golden Fries® (5 lb.)
1312000286 Ore-Ida® Golden Crinkles® (32 oz.)
1312000291 Ore-Ida® Golden Crinkles® (5 lb.)
1312000296 Ore-Ida® Pixie Crinkles (26 oz.)
1312000377 Ore-Ida® Cottage Fries (32 oz.)
1312000392 Ore-Ida® Southern Style Hash Browns (32 oz.)
1312000428 Ore-Ida® Country Style Steak Fries (28 oz.)
1312000455 Ore-Ida® Zesty Twirls (28 oz.)






1312000469 Ore-Ida® Potatoes O'Brien (28 oz.)
1312000647 Ore-Ida® French Fries (8 lb.)
1312000654 Ore-Ida® Country Style Hashbrowns (6 lb.)
1312000784 Ore-Ida® Steam N' Mash Cut Russets®
1312000785 Ore-Ida® Steam N' Mash Cut Sweet Potatoes®
1312000786 Ore-Ida® Steam N' Mash Three Cheese Potatoes®
1312000787 Ore-Ida® Steam N' Mash Garlic Seasoned Potatoes®
1312000483 Ore-Ida® Golden Twirls® (28 oz.)
1312000484 Ore-Ida® Zesties® (2 lb.)
1312000800 Ore-Ida® Steak Fries® (28 oz.)
1312000801 Ore-Ida® Shoestrings® (5 lb)
1312000828 Ore-Ida® Shoestrings® (28 oz.)
1312000829 Ore-Ida® Shoestrings® (40 oz.)
1312000833 Ore-Ida® Country Style Hashbrowns (30 oz.)
1312000854 Ore-Ida® Hash Browns (5 lb.)
1312000862 Ore-Ida® Country Style Hashbrowns (6 lb.)
1312001012 Ore-Ida® Potato Wedges with Skins (24 oz.)
1312001036 Ore-Ida® Crispers® (20 oz.)
1312001176 Ore-Ida® Waffle Fries® (22 oz.)
1312001190 Ore-Ida® Steak Fries® (3.75 lb.)
1312001260 Ore-Ida® Extra Crispy Crinkle Cut (26 oz.)
1312001280 Ore-Ida® Extra Crispy Seasoned Crinkle Cut® (26 oz.)
1312001417 Ore-Ida® Extra Crispy Fast Food Fries (26 oz.)
1312001461 Ore-Ida® Country Fries (30 oz.)
1312001492 Ore-Ida® Fast Food Fries (4 lb.)
1312008564 Ore-Ida® Golden Crinkles® (8 lb.)
1312008572 Ore-Ida® Golden Crinkles® (8 lb.) CLUB

SMART ONES PRODUCTS:
UPC CODE: PRODUCT NAME:
2580002011 Smart Ones Broccoli & Cheddar Potatoes
2580002247 Smart Ones Lemon Herb Chicken Piccata
2580002254 Smart Ones Fiesta Chicken
2580002360 Smart Ones Santa Fe Rice & Beans
2580002904 Smart Ones Creamy Tuscan Chicken
2580002907 Smart Ones Grilled Chicken in Garlic Herb Sauce
2580002915 Smart Ones Home-Style Chicken
2580002918 Smart Ones Chicken Santa Fe

The Delimex Beef Tamales are available at:

Target Store
11120 Lomas Blvd NE
Albuquerque NM 87112-5582
(505) 2929110

Again, we appreciate you taking the time to contact us. If you need further information, feel free to call us at this toll-free number





(1-800-255-5750). Our offices are open Monday through Friday from 8:30 AM until 6:00 PM, Eastern Time.

Heinz Consumer Resource Center
Heinzconsumeraffairs@(be nice, don't spam them)us.hjheinz.com

When contacting us, please refer to the following reference number: ##########

HEINZ/cl

P.S. - For your convenience, here's a recipe for a barbecue sauce without gluten-containing ingredients:

Heinz Ketchup Basic Barbecue Sauce

½ cup Heinz Tomato Ketchup
¼ cup water
2 tablespoons brown sugar
2 tablespoons Heinz Apple Cider Vinegar
2 tablespoons Lea & Perrins Worcestershire Sauce
1 teaspoon chili powder
½ teaspoon celery seed
½ teaspoon salt
¼ teaspoon hot pepper sauce

In saucepan, combine all ingredients.
Simmer, uncovered, 10 minutes.
Brush ribs or chicken with sauce during last 10 minutes of grilling or broiling.

Makes about ¾ cup of sauce.


Only at Target in ABQ, go figure!
About this Entry
AZ Burrowing Owl
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From:queenoftheskies
Date:February 17th, 2009 05:24 pm (UTC)
(Permanent Link)
That's very impressive customer service!
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From:azang
Date:February 17th, 2009 11:33 pm (UTC)
(Permanent Link)
Hooray for Heinz! Theirs is the only ketchup I'll eat.
From:(Anonymous)
Date:February 18th, 2009 11:13 pm (UTC)

Wow!

(Permanent Link)
My hat's off to the H. J. Heinz Company. They went above and beyond the call of duty in their response. That is not only customer service, that is also customer care! (This is Erik, by the way.)